Training staff to treat
Training staff to treat each customer with respect and individuality is well worth the effort. Sometimes this positive treatment is the defining factor that keeps the customer coming back, even if the products are not exactly the best in the market.
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Having the protocols in place for quick and effient response to a customer's queries or grievances, is one way of ensuring the individual stays a loyal customer and does not spread negativity about the business or product. Happyustomers are loyal customers.
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